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Installations, Delivery, and Firewood FAQs

Installations

  • Does Mulch Express provide free estimates?
    We do not provide free estimates to measure you property. We recommend that you look at an old invoice that you may have from mulch being previously installed or you may use our material calculator (click here) to help you figure out. If you still would like to have someone come out we can arrange to have our professional estimator measure you property but you will be charged $50.00 for the measurement. IF you sign up to use our service you will have $25.00 credited toward your purchase.
  • How do I determine how much material I will need?
    It is recommended that you put down 3 inches initially and add to that periodically as it breaks down. We recommend a 2" coverage for weed control unless you are just touching up existing bark. See the material calculator page for pointers on measuring.
  • What is the cost of blower installation?
    · All jobs are priced by the cubic yard installed
    · There is a 10 cubic yard minimum locally, see our maps for more detail(click here) or click on the products catalog to see how much the installation will cost.
    · Price includes material, installation, labor, and minimal clean up
  • How far do your blower hoses reach?
    Our crews normally carry 250 feet of hose at all times. If the area where you need mulch is farther away from where the truck will be parked, we can add another 200 feet of hose but there is a charge of $1.00 per cubic yard per 25 feet over 200 feet from the rear of the truck.
  • Will blowing the mulch in hurt my plants?
    No. Our installers are careful not to blow directly onto the more delicate plants. We would prefer that your annuals are planted two weeks prior to installation, but in any case, we are always accommodating.
  • Does it make much of a mess?
    We clean up, if there is any, over-spray before we leave. The exception is when the building and/or sidewalk are wet from sprinklers or rain. We will do the best we can with our blowers though you may choose to wash some areas with a hose.
    What products can you blow and how far can you reach with the hoses?
    · We can apply soils, mulches, composts, aggregate, playground and safety materials
    · Our maximum hose length is 450'
  • Why blow it instead of manual application?
    · Achieve a more uniform and even application - with very little waste
    · There are no unsightly piles throughout the application
    · It is fast and efficient, saving time and money
    · Accessibility to remote areas without damaging tire tracks; can get over walls, fences, and other obstacles with ease
  • How thick can the product be blown?
    · We can apply from 1/4" to 5" thick or more, depending on job needs
  • Is it dusty or messy?
    · No. Our truck is equipped with a dust suppression system
    · We carry portable blowers and brooms for cleanup of any debris.
  • How long does mulch last?
    Depending on the size and how much you initially put down, mulch can last 2-3 years. The bottom layer will deteriorate first and become a soil amendment. In some cases, customers refresh yearly because they like the look and smell of fresh mulch.
  • Is your mulch treated with chemicals?
    Absolutely not, our mulch is completely organic. It comes straight from the tree into your garden.
  • Will the mulch attract fleas or ants to my yard?
    No, the idea that mulch attracts fleas is a myth.
  • Do I need to rake out the mulch when you are done?
    No. Our finished job is much better than you could expect to do with a rake. We even blow under bushes and trees that you would never consider doing by hand.
  • Do I need to be home when you do the job? How long does it take?
    No with minor exceptions you don’t need to be home. We get good instruction over the phone and some customers leave us notes and indicators where they do and don’t want bark. The average job is completed in 1 ½ hours.
  • What do I need to do to prepare my yard?
    The most important step before installing bark is to pull any weeds that have already begun to grow in your yard. It is not necessary to do more than that. Some people spray weed repellent before installation.
  • Should I put down plastic or weed fabric under the bark?
    Three inches of bark gives you the same weed control without the additional effort. Plastic is never recommended as it prevents water from penetrating through to the ground. It also traps air, causing moldy soil, and eventually deteriorates and falls apart. Weed fabric can be installed, it is up to the homeowners preference as to their add
    expense. Some people like the added security of having a weed barrier in place.
  • How much notice should I give you to get on the installation schedule?
    During our busy season, March through September, we are frequently booked 4 weeks in advance. Other times of the year, 2 weeks notice is sufficient. We always try our best to accommodate for unexpected occasions.
  • How will I be notified of my installation?
    You will receive an automatic phone call the night before of your installation. If that next day is not good you have up to 12:00 am that night to postpone your order. You may do so by either calling 866.mr mulch and leave a message to postpone your order (including your name, address, and telephone number) or email orders@mulchxpressusa.com to postpone your order.


Delivery

  • Does mulch express provide free estimates?
    We do not provide free estimates to measure you property. We recommend that you look at an old invoice that you may have from mulch being previously installed or you may use our material calculator (click here) to help you figure out. If you still would like to have someone come out we can arrange to have our professional estimator measure your property but you will be charged $50.00 for the measurement. IF you sign up to use our service you will have $25.00 credited toward your purchase.
  • How much notice should I give you to get on your delivery schedule?
    We generally are able to deliver you products within 24 to 48 hours of the time of your order. If you would like a Thursday thru Saturday delivery you should place your order in the beginning of the week.
  • How will I be notified of my delivery?
    You will receive an automatic phone call the night before of your installation. If that next day is not good you have up to 12:00 am that night to postpone your order. You may do so by either calling 866-MrMulch (866-676-8524) and leave a message to postpone your order (including your name, address, and telephone number) or email orders@mulchxpressusa.com to postpone your order.
  • Can I have you dump my product off the driveway?
    Our drivers are trained not to deliver off your paved surface. You the client are taking responsibility of your property as soon as our truck goes inside the curb line. We will not be held responsible for any damaged that is incurred inside the curb line. We will be happy to dump anywhere on a paved surface as long as there are any trees or wire above our truck.
  • What is a cubic yard?
    Click here to view a document to explain what a cubic yard is.
  • How big are our trucks?
    Please click here to view the size

  • Sorry, we cannot deliver ½ yards.
  • Unless a particular truck size is specified, for scheduling purposes, Mulch Express USA reserves the right to send a truck that may be larger than necessary to complete your order.
  • Our delivery fees are based on mileage, directness of routes, and our own personal driving experiences.
  • Scheduling is never easy! We regret we cannot commit to a time of day; however, we will do our best to indicate AM or PM.
  • It is not necessary that you be present for your delivery. Provide us with instructions at the time of purchase, mark the area with a designated item and we will do everything in our power to see that your needs are met. Please note we cannot be responsible for product delivered in the wrong area, if the area was not properly marked.
  • When deciding an area that you would like your materials dumped, please check the area for overhead wires, low tree limbs etc. Please take into consideration the following height clearance requirements needed for our trucks while dumping:
    • Keep in mind our trucks need at least 20 feet above them to dump.
    • Delivery charges are subject to a fuel surcharge.
    • We require 24 hours notice for any cancellations.
    • With fluctuating fuel costs we reserve the right to assess a fuel charge.


Firewood

  • How much wood is a cord?
    A cord is defined as a well stacked volume of wood that measures 4 feet high by 4 feet wide by 8 feet long. This amounts to 128 cubic feet of firewood (4 X 4 X 8 = 128). A cord can be stacked using any dimensions as long as the total volume equals 128 cu. ft. For example, a stack of wood that is 2 feet wide by 2 feet high by 32 feet long will also equal 1 cord (2 X 2 X 32 =128). Wood should only be bought by the cord, fraction of cords, or by the cubic foot. It should never be bought by the rick or tier, since the actual volume may vary from dealer to dealer. It should be bought by the pickup load only if the volume measurement of the pickup bed is known. By the way, a randomly piled load of wood on a standard sized pickup (8 feet long) is approximately one-half cord. Many fly by night dealers have been claiming this to be a full cord and selling it to the unsuspecting public! The best way to prevent this is to only buy from a reputable dealer. Well stacked means that there are no large air spaces that could have been filled by wood pieces or there is no cross stacking (stacking in a different direction on every level). At Mulch Express USA we guarantee that you get the full measure of wood that you have bought.
  • What does seasoned mean?
    The term seasoned, when applied to firewood, really has no specific definition. In general terms, firewood that has completed the drying process and is not losing any more moisture is considered seasoned. Some people define seasoned wood as that which has been cut for at least a year. For the average consumer, it is difficult to tell if a piece of wood is seasoned. A good technique is to look for checking (small cracks that appear on the cut side of the wood.). This is not a reliable method since the wood may be checked but can still contain significant moisture and will not burn well.
  • How does moisture affect burning quality?
    Any piece of wood, whether seasoned or green, can be made to burn if enough heat is applied to it. However, much of the heat contained in the wood is lost if the moisture content is too high. As an example, a cord of black oak that is wet (green) will only provide about ¾ of the heat that a cord of well seasoned wood gives. This is because some of the heat that otherwise would have been released is used to drive off the water in the wood. Most water must be removed from wood before it will burn well. The result of burning wet wood is low heat output, too much smoke, and difficulty in starting a fire. When heating with wood, only material that has been cut and split for at least 6 months should be used. Actual seasoning time will vary with the wood species.
  • What type of wood is best for fireplaces and inserts?
    For home heating, firewood should be compared by energy content per cord. This is usually expressed in BTU's (British Thermal Units) per cord. A firewood type that is higher in BTU content will have more heat available per cord. It is important to note that all firewood has about the same energy content per pound. However, since the density (volume per pound) will vary greatly depending on the species, the energy content will also have a wide variation. In other words, if you have two sticks of wood of about the same size (equal in volume) and same moisture content and one is heavier than the other, the heavier stick will release more heat when burned. It's as simple as that..
  • What is the difference between kiln dried and seasoned firewood?
    Kiln dried wood is wood that is dried in an industrial kiln. The process dries the wood completely, kills any insects that may have been living in the wood, and produces great looking firewood that is extremely easy to light and keep burning. The other method of drying wood is to naturally season the wood over the course of six to twelve months by splitting the wood and allowing it to gradually dry outdoors in the sun, wind, heat and rain. Both processes, correctly done, produce premium firewood.
  • How do I light a fire?
    First, crumple up about eight sheets of newspaper and stuff them under your fireplace grate or between your andirons. Next, place four or so pieces of fatwood or other kindling spaced about 1 inch apart on top of the grate or newspaper if using andirons. Then place three or more smaller sized pieces of firewood on top of the fatwood or other kindling. Now light the newspaper in a couple of places and let burn for 3-5 minutes until the fire is burning well. Then add several more larger pieces of wood, being sure to keep a nice air space between the logs. As the fire burns down, add extra logs two or more at a time.
  • How long do we season our wood?
    Research by the U.S. Department of Forestry demonstrates that most woods – split and stacked outdoors in the sun and wind – season completely in six to eight months. Some woods, such as red oak, may take a year or more to be fully seasoned. We confirm the dryness of our wood with the use of a moisture meter which precisely measures the moisture content of the wood. Wood is generally considered seasoned if its moisture content is 20% or less.
  • How can you tell if your wood is dry and ready to burn?
    A moisture meter will accurately measure the moisture content of your wood. You can roughly check the dryness of your wood without a moisture meter by knocking two sticks together. If you hear a sharp sound, the wood is probably dry. If you hear a dull thud, the wood is not fully seasoned. Cracking and checking on the edges of a stick of firewood also indicates that the wood is seasoned and dry.
  • How should I store my wood?
    Firewood that is dry and seasoned can be stored indoors or outdoors, preferably on a rack to stack the wood neatly and prevent the pile from falling over. If you are storing wood outdoors, it is best to cover the top part of the pile with a tarp to keep it dry. For the most part, it is not advisable to store wet, unseasoned wood inside because of the problems dealing with all the moisture in the form of water vapor that will be released from the wood as it is drying.


Dumpster

  • How do I order a roll-off container?
    It's as easy as following a few simple steps online. Our online ordering application allows you to choose the size of dumpster needed, how many days needed, and provides you with the tonnage included and a price. All you need to do is fill in the information needed and your dumpster may be delivered as soon as the next day!
    You may also call a Mulch Express USA representative toll free at 1-866-MR-MULCH.
  • Do I need to be at the location when you drop the roll-off container?
    Absolutely not. Just choose where you want your dumpster placed in the "Drop Off Location" section of the website and we will make sure it is dropped in the proper location.
  • How long is the normal rental period?
    It most of our locations, you may keep the roll-off container for a full 7 week. Additional charges may apply if you need it for a longer period.
  • What form of payment does Mulch Express USA accept?
    We accept VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER. Commercial customers may apply for credit.
  • How much is a ton of weight equal to in pounds?
    1 ton is equal to 2000 lbs.
  • What items are prohibited from being placed into a container?
    In most of our locations, the following items are banned: Propane tanks, paint, car batteries, hazardous materials, tires, asbestos and appliances containing freon.


 
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